Privacy Policy

Effective Date: 2025/08/19

At Natural Love, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Shopify store https://naturalaloelove.myshopify.com or interact with us online.


 

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, email address, billing/shipping address, and phone number.

  • Payment Information: payment card details and billing information (processed securely through Shopify Payments, PayPal, or other providers—we do not store full credit card details).

  • Order Information: purchase history, delivery preferences, and customer service interactions.

  • Technical Information: IP address, browser type, device type, and cookies to improve your shopping experience.

  • Marketing Information: your preferences if you sign up for emails, promotions, or rewards.



 

2. How We Use Your Information

We use your personal information for purposes such as:

  • Processing and fulfilling your orders.

  • Providing customer support and responding to inquiries.

  • Managing your account and our Rewards Program.

  • Sending marketing communications (only if you consent).

  • Improving our products, services, and website performance.

  • Complying with legal obligations and fraud prevention.



 

3. Sharing Your Information

We only share your information as necessary to provide our services:

  • Shopify: our e-commerce platform, which hosts our store and processes transactions.

  • Shipping Providers: e.g., Canada Post, to deliver your orders.

  • Payment Processors: secure services like Shopify Payments, PayPal, etc.

  • Service Providers: trusted partners for email marketing, analytics, or website support.

 

We do not sell or rent your personal information to third parties.


 

4. Your Rights

As a Canadian resident, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections if information is inaccurate or incomplete.

  • Withdraw consent to marketing communications at any time.

  • Request deletion of personal data (subject to legal/contractual limits).



To exercise these rights, contact us at: shop.natural.love@gmail.com


 

5. Data Retention

We retain personal information only as long as necessary to provide services, comply with legal requirements, or resolve disputes.


 

6. Cookies & Tracking

We use cookies and similar technologies to:


  • Enable site functionality (e.g., your cart).

  • Improve website performance and user experience.

  • Deliver personalized ads (with your consent).

 

You can disable cookies in your browser settings, but some features may not work.

 

7. Security

We take appropriate technical and organizational measures to safeguard your information, including encryption, secure payment processing, and access controls.

 

 

8. International Transfers

Your information may be stored outside Canada (e.g., Shopify servers in the U.S.). We ensure that privacy protections are in place, consistent with Canadian law.

 

 

9. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted here with an updated effective date.

 

 

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, you may contact us:


Natural Love

Email: shop.natural.love@gmail.com

Instagram: https://www.instagram.com/naturalaloelove/